In a perfect world, supervisors would be cool under pressure and the perfect source of inspiration — and always say the right thing at exactly the right time.

But if you’re in that type of role, you know that in reality, that usually doesn’t happen. Management is chaotic. People — employees, managers, customers, and everyone in between — are unpredictable, situations escalate, and in the heat of the moment, it’s easy to let something not so appropriate slip out, without even realizing it.

As a supervisor myself, I had plenty of those moments. And it usually wasn’t until the end of the day that I’d realize, "I probably shouldn’t have said that." Read more…

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